Cancellation policy
Clear and fair. No hidden fees.
General rules
Cancelling more than 24 hours ahead
- Package: Session credit returned — no sessions deducted.
- Drop-in / single session: Full refund.
Cancelling within 24 hours
- Package: 1 session deducted.
- Drop-in / single session: 50% of session fee forfeited.
Coach cancels
If your coach cancels for personal reasons: your session credit is kept. Your Concierge will contact you within 30 minutes to arrange a substitute coach or alternative time.
International Players — different window
The safe cancellation window for IP clients is 4 hours before the session (not 24 hours). Reason: expats often have unpredictable corporate schedules.
Rescheduling
Rescheduling is free if done more than 4 hours ahead. New slot must be available and within 30 days. Use /booking/reschedule or message us on Zalo/WhatsApp.
/booking/reschedule →How to cancel
Go to /booking/cancel or message us on Zalo/WhatsApp. Your Concierge responds within 30 minutes during working hours.
Last updated: May 2026